Terms and Conditions

Last updated: 11.10.2025

These Terms of Service govern your use of the Neutra Bali website and the purchase of our products.

1. GENERAL
   By accessing our website or purchasing from us, you agree to these Terms.
   If you do not agree, please do not use our services.

2. PRODUCTS
   We sell physical shower filtration products.
   Product descriptions and images are provided for general information and may vary slightly from the final product.

3. PRICING
   All prices are listed in the displayed currency and may change without notice.
   Applicable taxes or shipping costs may be added at checkout.

4. ORDERS
   We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or product availability.

5. SHIPPING
   Delivery times are estimates and may vary depending on location, customs, or courier delays.
   We are not responsible for delays outside our control.

6. RETURNS & REFUNDS
   Returns and refunds are handled according to our Refund Policy.

7. LIMITATION OF LIABILITY
   Our products are designed for general water filtration purposes.
   We do not guarantee medical, dermatological, or health outcomes.
   To the maximum extent permitted by law, Neutra Bali shall not be liable for indirect or consequential damages.

8. INTELLECTUAL PROPERTY
   All website content, branding, and design are the property of Neutra Bali and may not be used without permission.

9. GOVERNING LAW
   These Terms are governed by the laws applicable in Indonesia, unless mandatory consumer protection laws require otherwise.

10. CONTACT
    Neutra Bali
    Email: info@neutrabali.com
    Location: Bali, Indonesia

    Meilysa Torang Christin Siregar

    NIK: 3275116905930005