1. CONTACT & LEGAL INFORMATION

Last updated: 2 October 2026

CONTACT & LEGAL INFORMATION

Neutra Bali is the trading name operated by PT NEUTRA BALI INDONESIA, an Indonesian limited liability company.

Business Information

Legal entity: PT NEUTRA BALI INDONESIA
Trading name: Neutra Bali
Business Registration Number (NIB): 2809260070983

Registered Office:
Jl. Gunung Soputan Gg. Ulunsuwi I No. 8
Pemecutan Kelod, Denpasar Barat
Kota Denpasar, Bali 80119
Indonesia

The registered office is our legal business address and is not necessarily a retail, showroom, or customer pickup location.

Customer Support

For questions regarding products, orders, payments, delivery, installation, returns, or refunds, please contact us:

Email: info@neutrabali.com
Phone / WhatsApp: +62 823-4222-9093
Website: www.neutrabali.com

We aim to respond to customer enquiries as soon as reasonably possible during normal business hours.

Our Business

Neutra Bali sells shower filtration products, replacement cartridges, and related household water-filtration products and services.

Information provided on our website is intended to help customers understand our products and services. Product performance may vary depending on local water quality, water pressure, installation conditions, usage, and other factors.

Consumer Rights

Nothing on this website is intended to limit any rights that consumers may have under applicable Indonesian consumer-protection law.

Applicable Law

Our business and transactions are operated in accordance with applicable laws and regulations of the Republic of Indonesia.