Privacy Policy

Last updated: 11.10.2025

This Privacy Policy describes how Neutra Bali (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. INFORMATION WE COLLECT
   When you visit our website, we may collect certain information automatically, including your IP address, browser type, device information, and pages visited.
   When you place an order, we may collect your name, email address, phone number, billing and shipping address, and payment details.

2. HOW WE USE YOUR INFORMATION
   We use your information to:

• Process and deliver orders

• Communicate with you about your purchase

• Provide customer support

• Improve our website and services

• Prevent fraud and ensure payment security

• Comply with legal obligations

3. PAYMENTS
   Payments are processed securely through third-party payment providers.
   We do not store full payment card information on our servers.

4. SHARING OF INFORMATION
   We only share personal data when necessary to operate our business, including:

• Payment processors

• Shipping partners

• Website hosting and analytics services
  All partners are expected to protect your data.

5. DATA RETENTION
   We keep personal information only as long as necessary for business, legal, or accounting purposes.

6. YOUR RIGHTS
   Depending on your location, you may request access, correction, or deletion of your personal data by contacting us.

7. COOKIES
   Our website may use cookies and similar technologies to improve user experience and analyze traffic.
   You can control cookies through your browser settings.

8. CONTACT
   If you have questions about this Privacy Policy, contact:

Contact information:

Neutra Bali
Location: Bali, Indonesia

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@neutrabali.com.